What is the link between ACM and Document management?
Is ACM (Adaptive Case Managment) a concept that includes document management or is Document management a different field? Or just that ACM needs to consider documents?
Opened by Anonymous , Jun 5, 2012.
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Process does not exists without a document, a document without process is spam !
Adaptive case management is about processes, run by knowledge workers with decision making process based on documents.
So, documents are not part of ACM paradigm, but ACM cannot be implemented without processes and documents. These two elements are what ACM aims to manage.