icon_plus_one

0

icon_less_one

question

What is the link between ACM and Document management?


Is ACM (Adaptive Case Managment) a concept that includes document management or is Document management a different field? Or just that ACM needs to consider documents?


Opened by Anonymous , Jun 5, 2012.




Answer this question


icon_plus_one

1

icon_less_one
67

Antoine Fournier Head of ECM, Input and Output management, Zurich Insurance
Jun 6, 2012

recommanded this answer



Process does not exists without a document, a document without process is spam !
Adaptive case management is about processes, run by knowledge workers with decision making process based on documents.
So, documents are not part of ACM paradigm, but ACM cannot be implemented without processes and documents. These two elements are what ACM aims to manage.
Add comment