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What is Entreprise Content Management?




Opened by Anonymous , Jul 21, 2012.




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Vilavanh Messien ECM Expert, vm-sys
Jul 22, 2012

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As defined by AIIM, Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.
Note that the emphasis is around strategies and methods rather than just software. This is key to the success of any ECM project.
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Vilavanh Messien 05 Vilavanh Messien ECM Expert, vm-sys

Jul 22, 2012
Another definition of ECM (by Russ Stalters
http://betterecm.wordpress.com)which is even more complete in my opinion:
ECM is a management practice that provides for governance of an information management environment toward the goal of improving compliance, information reuseand sharing, and operational performance. ECM is a structured approach employing methods, policies, metrics, management practices and software tools to manage the lifecycle of information and to continuously optimize an organization’s collections of information and information management processes.

Antoine Fournier 67 Antoine Fournier Head of ECM, Input and Output management, Zurich Insurance

Jul 22, 2012
Good definitions, Vilavanh. Both of them.
I just like to add that no one can consider ECM separated from business processes.
It is useless to manage content without related processes.
We may consider a document that is not linked, in it's life cycle, to a process, as SPAM.
As soon as no process is involved, at a certain point in time to a content at current state, this content should be removed from the ECM tool.

So, ECM cannot be considered without a proper BPMS (adaptive or not).

Vilavanh Messien 05 Vilavanh Messien ECM Expert, vm-sys

Jul 22, 2012
Indeed, this is the reason why most major ECM software vendors now include a BPM component in their solutions. I agree that most content should be linked to a business process at some stage of their lifecycle even though they are (as always) a few exceptions to that rule.

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Martin Goetze Senior Consultant, ISIS Papyrus Europe AG
Jul 23, 2012

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The term originates from the early times of the internet, where corporations found themselves with the requirement to be visible with websites, and needed a software to manage that. Even if ECM generally may have existed already as a practice, the vendors offering corporations a tool to manage their website and its online- or offline-content (text, images, video, audio) coined the acronym ECM. From there it evolved, as the label ECM became so popular that any software-vendor who deals with electronic content managed in a database somehow wanted to pin themselves an ECM sticker on the box. But originally it was Web-Content-Management for Corporations.


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